Description
create Support Tickets for customers
and access Ticket Portal for complete Issue Management. Customer also able tocreate support tickets with odoo website
.- Odoo Helpdesk dashboard with chart available for monitoring all activity of the helpdesk system in odoo backend.
- Allow customers to create a ticket by odoo Helpdesk Website form, the ticket automatically creates at odoo backend
- Customers can check the status of all submitted support tickets in the Account section of the odoo website
- Admin user, Support manager assign tickets to support agents, team from odoo backend.
- Customer upload document file in attachment and Support team can check document to provide support to customers.
- Support Agent, Team or technician fill timesheets on a ticket to provides paid support to customers
- The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system
- Customers can set priority for a ticket (Urgent, high, low) with our website helpdesk support Ticket Management in odoo
- Email notification settings for every activity of support tickets
- Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in Odoo
- The support manager easily creates an invoice with the help of timesheets with a few clicks
- The support agent can inform customers to manage helpdesk ticket stages under support tickets in odoo
-
The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support
- The customer can submit rating and review/comments on particular ticket
- The customer can login and close their ticket from website helpdesk frontend
- Filter option in odoo backend for view customer ratings and review/comments
- Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system
- Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display
- Create Sale Orders, Invoices, Purchase Orders from Tickets
Website Heldesk Menu, features Details:
Helpdesk Ticket Create
Dashboard for Tickets Tracking
Helpdesk Tickets List
Create Invoicing for Tickets
Timesheets to Invoice
Helpdesk Team, Access Setup
Helpdesk Tickets Filter
SLA Policy
Tags, Activity Type Creation
Sale Order Creation
Purchase Order Creation
Email to Ticket Create
Advance Website Helpdesk Module Functional Videos :
This module supported Odoo Community and Odoo Enterprise edition
(If you want to run in enterprise edition you have to uninstall existing helpdesk module)
Helpdesk module is also available in
Features of Website Helpdesk Module
![helpdesk ticket management in odoo, Odoo 13 helpdesk module in odoo apps](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/result.png?d1fdeab)
Odoo HelpDesk Dashboard
Our rich and modern dashboard keeps you up-to-date on your help desk statistics
![Odoo Helpdesk Support Ticket](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/031-online-support-1.png?d1fdeab)
Manage Support Executive
Add, edit, and delete your support employees, Team or support agents and set access
![Create Support Ticket Customer Odoo module](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/group.png?d1fdeab)
Customer Support Portal
Customer Helpdesk support moudle in odoo help your business to manage customer tickets.
![odoo website helpdesk support ticket and Issue management](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/support.png?d1fdeab)
Report of Each Users
See all Ticket activities, Status of Ticket and Report of support users and customers
![odoo helpdesk support in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/gear.png?d1fdeab)
Ticket Filters
Helpdesk Ticket feature allows to the right tickets goes to the right department
![Helpdesk Support Ticket in odoo apps](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/012-email.png?d1fdeab)
Email Notification
Configurable auto email sending mechanism when customer create support ticket from odoo website
![manage helpdesk tickets in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/support-agent.png?d1fdeab)
Agents/Support Executives
HelpDesk Support admin allow staff, agents to assign tickets during response to avoid confliction
![Odoo Service Desk, Support ticket create using website](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/request.png?d1fdeab)
Assign, Status, Resolved
Transfer tickets between departments when being handled by the correct agents with status
![Download helpdesk management in odoo, customer support ticket create](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/048-laptop-1.png?d1fdeab)
Odoo Website Portal
All support responses are display in odoo website helpdesk tickets menu for customers
![Odoo15, Odoo 14 Issue ticketing system, Odoo 14 Customer ticket managment](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/033-laptop-5.png?d1fdeab)
Tasks for Agents
Tasks can be associated with tickets or they can stand alone in the help desk
![tech support portal in odoo, ticket support odoo app](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/021-browser-3.png?d1fdeab)
Summary Option
Summary Menu for Future v/s current ticket status check this will display in admin
![Odoo Website customer helpdesk support Ticketing System](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/calendar.png?d1fdeab)
Calender View
In odoo helpdesk support admin you can see all ticket in calender view
![Online ticketing system for customer support in Odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/bill.png?d1fdeab)
Bill/invoices from a list
Support Manager can close tickets and send invoice to customers as per timesheet
![Customer Support system in odoo, Issue management module](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/014-browser-6.png?d1fdeab)
Document Attachment
Document attachment functionality implement in odoo website frontend form
![Odoo Website Helpdesk and Support System Module](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/form.png?d1fdeab)
Responsive Website Form
Added features in odoo HelpDesk support form for create customer tickets request
![customer can close their ticket in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/ticket-close.png?d1fdeab)
Customer can close their ticket
The customer can submit ratings and review/comments on particular ticket
![customer rating management in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/rate.png?d1fdeab)
Rating and comment on Ticket
The customer can login and close their ticket from helpdesk frontend and give Ratings, Comments.
![Rating and comment in support tikcet management in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/documents.png?d1fdeab)
Filter and customer Review
Filter option in odoo backend for view customer ratings and review/comments
![Customer Support and Helpdesk system in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/005-settings-3.png?d1fdeab)
Roles and Rights
In this odoo website helpdesk support module allows set roles and right for users
![manage helpdesk in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/kanban-view.png?d1fdeab)
Kanban View
Create custom field in kanban view and drag/drop ticket with it's updated status
![odoo website helpdesk system](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/list-view.png?d1fdeab)
List view
Perfect user interface for listing all ticket display in list view for Support Admin/Support Agent
![Raise Support ticket on Odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/chat.png?d1fdeab)
Star sign for priority
When customer create support request through star field for set priority(Urgent, High, Medium)
![Odoo Helpdesk and support](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/049-laptop.png?d1fdeab)
Activity View
Admin can see all tickets in activity view with its status in Odoo helpdesk support module
![ticket support system in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/050-chat.png?d1fdeab)
Chatter Message Send
Chatter Message Send feature available for customer they can write and send to admin/agents
![ticket support system in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/050-chat.png?d1fdeab)
Create Teams, Support Manager for assign tickets, track status of tickets
Resolving tickets create teams, support manager to assign tickets, track status of tickets.
![ticket support system in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/050-chat.png?d1fdeab)
Add SLA policy for finish tickets on time
Adding SLA policy to track deadline of tickets to resolve it faster.
![ticket support system in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/050-chat.png?d1fdeab)
Ticket access
Team members only see his tickets, automatically assign tickets, manually assign tickets to resolve in helpdesk.
![ticket support system in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/050-chat.png?d1fdeab)
Invoice Creation from ticket
Create Invoice for Ticket.
![ticket support system in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/050-chat.png?d1fdeab)
Sale Order Creation
Create Sale orders from Tickets..
![ticket support system in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/050-chat.png?d1fdeab)
Purchase Order Creation
Create Purchase Orders from Tickets.
Website HelpDesk Module and HelpDesk Support using Customer Tickets:
A customer support module that built for best practices and rated as the best help desk support by multiple independent industry sources.
![Website Helpdesk Support Ticket Management in odoo15, odoo 14, Odoo 13, Odoo 12](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Odoo-Website-HelpDesk-Module.png?d1fdeab)
Quick Reply - Interact faster with Instant preview and Quick reply to opened tickets.
Bulk Response - Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.
Beautiful Dashboard - Dashboard displays count of All tickets, Pending Tickets, Closed Tickets, Success Rate. User can do quick actions like assignments, changing priority, ticket status. Ticket Due time display day, week, month, Year counts. DASHBOARD tickets priority displays for Urgent, High, Medium or Low with our Odoo website customer helpdesk support Ticketing System. Website Helpdesk Module - provides a website interface for submitting requests by the users. This odoo website service desk system allows you to define rules to route incoming tickets to the right department, agents, and trigger actions. Read the Website Service Desk module guide for more information.
Odoo Helpdesk Support System Screenshots and Flow
Odoo Website Helpdesk Dashboard - Customer Ticket Support and Issue Management
![customer support helpdesk system in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/helpdesk_dashboard.png?d1fdeab)
Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display (New feature)
![Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/helpdesk_filter_option.jpg?d1fdeab)
Summary - Overall Status of HelpDesk Customer Tickets Status and Reports
![Summary - Overall Status of HelpDesk Customer Tickets Status and Reports in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/summary.png?d1fdeab)
Click on Settings => User => Support User (Support Agent/Users Group)
![customer support ticket module in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/user - Odoo.png?d1fdeab)
Support User of this helpdesk support module
![Support User of this helpdesk support module](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/usernew.png?d1fdeab)
Helpdesk Advance Setting for SLA Policy, Sales, Invoice and Purchase Order Creation..
![create team, assign team in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/advance_setting.png?d1fdeab)
Allow Products for Sale Order, Invoice and Purchase Order Creation..
![create team, assign team in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/invoice_sale_purchase_product.png?d1fdeab)
HelpDesk Team Configuration
You can add helpdesk team and assign to support user..
![create team, assign team in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/helpdesk-team.png?d1fdeab)
Helpdesk Team Detail
Add Support Users, Manage Team and Set Assign tickets method.
![create tickets sla tags priority setup in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/helpdesk_advance_menu.png?d1fdeab)
Add Tickets Tags.
![create tickets tags in odoo helpdesk app](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/ticket-tags.png?d1fdeab)
Add Tickets Activity Types.
![create tickets activity types helpdesk in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/activity_type.png?d1fdeab)
Tickets Stages.
![create tickets activity types helpdesk in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/ticket_stages.png?d1fdeab)
Add SLA Policies.
![create tickets activity types helpdesk in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/slapolicy.png?d1fdeab)
Create Tickets from Admin, Assign to Team (User), Add SLA Policy, Priority, Tags in ticket.
You can create Invoice, Sale Order, Purchase Order from Tickets.
![create tickets sla tags priority setup in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/create_ticket_sla_tags.png?d1fdeab)
Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)
![Kanban View - Tickets with Status](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/support_user.png?d1fdeab)
Kanban View - Tickets with Status
Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement
![manage helpdesk tickets in odoo 12](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/My Tickets - Odoo.png?d1fdeab)
List View - Tickets with Status
![Odoo Service Desk, Customer tickets status (New, Pending, Progress, Resolved)](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/My Tickets - Odoo (1).png?d1fdeab)
Activity View - Tickets with Status
Manage customer tickets and see all tickets in the activity view
![Odoo Issue ticketing management system](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/My Tickets - Odoo (2).png?d1fdeab)
Calendar View - Tickets with Status
Manage customer tickets and see all tickets in the calendar view
![Customer Support ticket in Odoo 13, Helpdesk in odoo apps download](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/My Tickets Apr 5 %E2%80%93 11 2020 - Odoo.png?d1fdeab)
Website Support Ticket Form
Customer can generate tickets with detail and document attachment
![manage helpdesk in odoo 14](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Create Ticket My Website 2.png?d1fdeab)
Website Support Ticket Form With Attachment Option
![manage helpdesk ticket in odoo 15](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/create_ticket_attachment.jpg?d1fdeab)
Website Support Ticket Attachment Configuration
![manage helpdesk ticket in odoo 13](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/ticket_attach_configure.jpg?d1fdeab)
Thanks Message- When ticket is created.
![](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Helpdesk Form Successfully Submitted My Website 2.png?d1fdeab)
Customer Tickets in Portal/My Account
![Odoo 15 Helpdesk and support module](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/customer_portal_ticketscount.png?d1fdeab)
Customer Tickets List View
![Odoo 12 Helpdesk and support module](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Helpdesk Ticket My Website 2.png?d1fdeab)
Customer Create Ticket Via Email
![Odoo website Helpdesk ticket](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/create-ticket-email.png?d1fdeab)
Customer Get Ticket Detail In Email
![Odoo website Helpdesk ticket](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/ticket_email.png?d1fdeab)
Website Chatter Box for Sending Message
Customer and Support user can communicate in chatter message box with document attachment
![website helpdesk in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Helpdesk Tickets My Website (2).png?d1fdeab)
Backend Chatter Box for Send Message
Support Manager reply in chat message box from backend
![odoo module for Ticket Management System download](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/The Computer Won%E2%80%99t Start 11 - Odoo (3).png?d1fdeab)
See Message sent by Customer and Attachments in Ticket Detail
![](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/maintenance 8 - Odoo (3).png?d1fdeab)
Manage Customer Tickets Document Attachments
![](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Manage Attachments - Odoo.png?d1fdeab)
Create Purchase Orders from Ticket.
![create Purchase orders from ticketsin odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/purchase_order.png?d1fdeab)
Create Sale Orders from Ticket.
![create Sale orders from tickets in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/sale_order_creation.png?d1fdeab)
Create Invoices from Ticket.
![create Invoices from tickets in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/invoice_creation.png?d1fdeab)
Support Manager(admin) can create task(Optional)
![create Task from tickets in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/create_task.png?d1fdeab)
Manage Assign Support User for Assigned Ticket, Create Sale Order from ticket
![create Task from tickets in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/The Computer Won%E2%80%99t Start 11 - Odoo (4).png?d1fdeab)
Support Manager can create and send Invoice/Bills to customer for payment
![create Task from tickets in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/create_invoice.png?d1fdeab)
![](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/wva 11 - Odoo.png?d1fdeab)
Invoice/Bill Sample
![](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/MISC 2020 0003 - Odoo.png?d1fdeab)
Status of Customer Ticket - (New, Pending, In Progress, Solved)
![Odoo Helpdesk and support ticket odoo module in odoo apps](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Where can I download a catalog 2 - Odoo.png?d1fdeab)
Manage Timesheet for Support User/Support Manager
![](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/My Timesheets - Odoo.png?d1fdeab)
Timesheet and Customer Support Ticket Hours
![Call center management in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/My Timesheets - Odoo (1).png?d1fdeab)
Close Support ticket
![Odoo Website helpdesk Close ticket](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/close.png?d1fdeab)
Close Your Ticket
![Close your ticket](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/close1.png?d1fdeab)
Filter your Closed ticket in Backend
![filter your closed ticket in website helpdesk odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/close_2.png?d1fdeab)
Add Customer Ratings
![customer give rating helpdesk in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/rating.jpg?d1fdeab)
Add Your Rate and Comment
![Add Your Rate and Comment in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/customer-rating.jpg?d1fdeab)
Thank you Page of Submit Rating
![Thank you Page of Submit Rating](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/rating_2.png?d1fdeab)
Show Rating in Backend
![Show Ratings in Backend of odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/rating_3.png?d1fdeab)
Manage Tickets Report
![Odoo Helpdesk, multi branch support management in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/My Tickets - Odoo (3).png?d1fdeab)
Report view in Bar Chart
![manage helpdesk in odoo 13](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/All Tickets - Odoo.png?d1fdeab)
Report view in Line Chart
![Customer Heldpesk Support Ticket Management System in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/All Tickets - Odoo chart1.png?d1fdeab)
Report view in Pie Chart
![Odoo Helpdesk dashboard. Support Ticket Management System in odoo apps](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Odoo chart.png?d1fdeab)
Print PDF Support Ticket Report
![](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/report.png?d1fdeab)
Odoo Website HelpDesk WorkFlow
![helpdesk module for odoo 14, support ticket/support requests in odoo](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Workflow-of-odoo-helpdesk-axis-technolabs-helpdesk-module-odoo.png?d1fdeab)
For Technical Help and Support
At Axistechnolabs we offer end to end solution for all Odoo services which includes custom development, integration, migration, analysis & consultation.
Incase of any question regarding this module feel free to email us on business@axistechnolabs.com
![download doctor appoitment odoo module from odoo app store](https://i.ibb.co/Bfv0ths/download.png)
![](http://apps.odoocdn.com/apps/assets/15.0/website_axis_helpdesk_advance/images/Odoo-devlopment.jpg?d1fdeab)
For Technical help and support
business@axistechnolabs.com
For Skype support: Axis Technolabs
Additional information
SUPPORT EDITION | Community, Enterprise, Odoo.sh |
---|---|
SUPPORT VERSION | 13.0, 14.0, 15.0, 16.0 |