create Support Tickets for customersand access Ticket Portal for complete Issue Management. Customer also able to
create support tickets with odoo website.
- Odoo Helpdesk dashboard with chart available for monitoring all activity of the helpdesk system in odoo backend.
- Allow customers to create a ticket by odoo Helpdesk Website form, the ticket automatically creates at odoo backend
- Customers can check the status of all submitted support tickets in the Account section of the odoo website
- Admin user, Support manager assign tickets to support agents, team from odoo backend.
- Customer upload document file in attachment and Support team can check document to provide support to customers.
- Support Agent, Team or technician fill timesheets on a ticket to provides paid support to customers
- The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system
- Customers can set priority for a ticket (Urgent, high, low) with our website helpdesk support Ticket Management in odoo
- Email notification settings for every activity of support tickets
- Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in Odoo
- The support manager easily creates an invoice with the help of timesheets with a few clicks
- The support agent can inform customers to manage helpdesk ticket stages under support tickets in odoo
The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support
- The customer can submit rating and review/comments on particular ticket
- The customer can login and close their ticket from website helpdesk frontend
- Filter option in odoo backend for view customer ratings and review/comments
- Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system
- Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display
- Create Sale Orders, Invoices, Purchase Orders from Tickets
Email us for your language support without any cost. We have used google translator for translation, let us know if any translation needs to update.
Website Heldesk Menu, features Details:
Advance Website Helpdesk Module Functional Videos :
This module supported Odoo Community and Odoo Enterprise edition
(If you want to run in enterprise edition you have to uninstall existing helpdesk module)
Helpdesk module is also available in
Features of Website Helpdesk Module
Website HelpDesk Module and HelpDesk Support using Customer Tickets:
A customer support module that built for best practices and rated as the best help desk support by multiple independent industry sources.
Quick Reply - Interact faster with Instant preview and Quick reply to opened tickets.
Bulk Response - Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.
Beautiful Dashboard - Dashboard displays count of All tickets, Pending Tickets, Closed Tickets, Success Rate. User can do quick actions like assignments, changing priority, ticket status. Ticket Due time display day, week, month, Year counts. DASHBOARD tickets priority displays for Urgent, High, Medium or Low with our Odoo website customer helpdesk support Ticketing System. Website Helpdesk Module - provides a website interface for submitting requests by the users. This odoo website service desk system allows you to define rules to route incoming tickets to the right department, agents, and trigger actions. Read the Website Service Desk module guide for more information.
Odoo Helpdesk Support System Screenshots and Flow
Odoo Website Helpdesk Dashboard - Customer Ticket Support and Issue Management
Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display (New feature)
Support User of this helpdesk support module
Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)
Kanban View - Tickets with Status
Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement
List View - Tickets with Status
Activity View - Tickets with Status
Manage customer tickets and see all tickets in the activity view
Calendar View - Tickets with Status
Manage customer tickets and see all tickets in the calendar view
Website Support Ticket Form
Customer can generate tickets with detail and document attachment
Website Support Ticket Form With Attachment Option
Website Support Ticket Attachment Configuration
Thanks Message- When ticket is created.
Customer Tickets in Portal/My Account
Customer Tickets List View
Customer Create Ticket Via Email
Customer Get Ticket Detail In Email
Website Chatter Box for Sending Message
Customer and Support user can communicate in chatter message box with document attachment
Backend Chatter Box for Send Message
Support Manager reply in chat message box from backend
See Message sent by Customer and Attachments in Ticket Detail
Manage Customer Tickets Document Attachments
Status of Customer Ticket - (New, Pending, In Progress, Solved)
Manage Timesheet for Support User/Support Manager
Timesheet and Customer Support Ticket Hours
Close Support ticket
Close Your Ticket
Filter your Closed ticket in Backend
Add Customer Ratings
Add Your Rate and Comment
Thank you Page of Submit Rating
Show Rating in Backend
Manage Tickets Report
Report view in Bar Chart
Report view in Line Chart
Report view in Pie Chart
Print PDF Support Ticket Report
Odoo Website HelpDesk WorkFlow
For Technical Help and Support
At Axistechnolabs we offer end to end solution for all Odoo services which includes custom development, integration, migration, analysis & consultation.
Incase of any question regarding this module feel free to email us on email@example.com
Community, Enterprise, Odoo.sh
13.0, 14.0, 15.0, 16.0