Description

Odoo Helpdesk Support Ticket and Issue Management Module

Name: Odoo Website helpdesk support ticket and issue management module ,Odoo helpdesk with support ticket portal , customer helpdesk odoo app ,All in one odoo website helpdesk module
SKU: 1991
Price: 76.00 USD
Availability: InStock

Odoo website Helpdesk Support Ticket Module allows you to manage and

create Support Tickets for customers

and access Ticket Portal for complete Issue Management. Customer also able to

create support tickets with odoo website

Key Features for Odoo Website Helpdesk

Helpdesk Support Ticket management module supported Odoo V15, V14, V13, V12 version with Multiple languages supported (English, Arabic, Chinese Traditional, Chinese Simplified, Danish-dansk, Dutch-Nederlands, Spanish - Español, French-français,Russia-Russian) in odoo backend. Email us for your language support without any cost. We have used google translator for translation, let us know if any translation needs to update.

Customers can create support tickets with attachment of documents from the odoo website. Also, user create tickets from the odoo website helpdesk admin system.

Customers can create support tickets via support email and received Created ticket detail in email.

Odoo Helpdesk dashboard with chart available for monitoring all activity of the helpdesk system in odoo backend.
Allow customers to create a ticket by odoo Helpdesk Website form, the ticket automatically creates at odoo backend
Customers can check the status of all submitted support tickets in the Account section of the odoo website
Admin user assign tickets to support agents from odoo backend.
Customer upload document file in attachment and Support team can check document to provide support to customers.

Chatterbox for customers and support agents, technicians manage tickets with tech support portal, and support managers can communicate to team.

Support Agent or technician fill timesheets on a ticket to provides paid support to customers
The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system
Customers can set priority for a ticket (Urgent, high, low) with our website helpdesk support Ticket Management in odoo
Email notification settings for every activity of support tickets
Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in Odoo

Odoo helpdesk comes with the feature of call center management within the odoo website helpdesk support ticket and Issue management module, which allows creating tasks for helpdesk tickets

The support manager easily creates an invoice with the help of timesheets with a few clicks
The support agent can inform customers to manage helpdesk ticket stages under support tickets in odoo
The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support
The customer can submit rating and review/comments on particular ticket
The customer can login and close their ticket from website helpdesk frontend
Filter option in odoo backend for view customer ratings and review/comments

With the help of an Online ticketing system for customer support in Odoo, you can create tickets, show tickets and search tickets by filling up the customer ticket form

Odoo Website Helpdesk and Support System Module allows you to view tickets with data such as Kanban View, Calendar View, List view, Activity View, and much more

Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system
Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display (New feature)

You can Download Our Advance Website Helpdesk Module with more features

Website Heldesk Menu Details:

Helpdesk

Dashboard for Tickets

Helpdesk Tickets List

Invoicing

Timesheets to Invoice

Configuration

Helpdesk Team

Tickets

Views

Website Helpdesk Support Ticket Management in odoo

WATCH VIDEO DEMO for Helpdesk system

This module supported Odoo Community and Odoo Enterprise edition

(If you want to run in enterprise edition you have to uninstall existing helpdesk module)

Helpdesk module is also available in

Features of Website Helpdesk Module

helpdesk ticket management in odoo, Odoo 13 helpdesk module in odoo apps

Odoo HelpDesk Dashboard

Our rich and modern dashboard keeps you up-to-date on your help desk statistics

Manage Support Executive

Add, edit, and delete your support employees, Team or support agents and set access

Create Support Ticket Customer Odoo module

Customer Support Portal

Customer Helpdesk support moudle in odoo help your business to manage customer tickets.

odoo website helpdesk support ticket and Issue management

Report of Each Users

See all Ticket activities, Status of Ticket and Report of support users and customers

Ticket Filters

Helpdesk Ticket feature allows to the right tickets goes to the right department

Email Notification

Configurable auto email sending mechanism when customer create support ticket from odoo website

Agents/Support Executives

HelpDesk Support admin allow staff, agents to assign tickets during response to avoid confliction

Odoo Service Desk, Support ticket create using website

Assign, Status, Resolved

Transfer tickets between departments when being handled by the correct agents with status

Download helpdesk management in odoo, customer support ticket create

Odoo Website Portal

All support responses are display in odoo website helpdesk tickets menu for customers

Odoo15, Odoo 14 Issue ticketing system, Odoo 14 Customer ticket managment

Tasks for Agents

Tasks can be associated with tickets or they can stand alone in the help desk

tech support portal in odoo, ticket support odoo app

Summary Option

Summary Menu for Future v/s current ticket status check this will display in admin

Odoo Website customer helpdesk support Ticketing System

Calender View

In odoo helpdesk support admin you can see all ticket in calender view

Online ticketing system for customer support in Odoo

Bill/invoices from a list

Support Manager can close tickets and send invoice to customers as per timesheet

Customer Support system in odoo, Issue management module

Document Attachment

Document attachment functionality implement in odoo website frontend form

Odoo Website Helpdesk and Support System Module

Responsive Website Form

Added features in odoo HelpDesk support form for create customer tickets request

Customer can close their ticket

The customer can submit ratings and review/comments on particular ticket

Rating and comment on particular service

The customer can login and close their ticket from website helpdesk frontend

Rating and comment in support tikcet management in odoo

Filter and customer Review

Filter option in odoo backend for view customer ratings and review/comments

Customer Support and Helpdesk system in odoo

Roles and Rights

In this odoo website helpdesk support module allows set roles and right for users

Kanban View

Create custom field in kanban view and drag/drop ticket with it's updated status

List view

Perfect user interface for listing all ticket display in list view for Support Admin/Support Agent

Star sign for priority

When customer create support request through star field for set priority(Urgent, High, Medium)

Activity View

Admin can see all tickets in activity view with its status in Odoo helpdesk support module

Chatter Message Send

Chatter Message Send feature available for customer they can write and send to admin/agents

Website HelpDesk Module and HelpDesk Support using Customer Tickets:

A customer support module that built for best practices and rated as the best help desk support by multiple independent industry sources.

Website Helpdesk Support Ticket Management in odoo15, odoo 14, Odoo 13, Odoo 12

Quick Reply - Interact faster with Instant preview and Quick reply to opened tickets.

Bulk Response - Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.

Beautiful Dashboard - Dashboard displays count of All tickets, Pending Tickets, Closed Tickets, Success Rate. User can do quick actions like assignments, changing priority, ticket status. Ticket Due time display day, week, month, Year counts. DASHBOARD tickets priority displays for Urgent, High, Medium or Low with our Odoo website customer helpdesk support Ticketing System. Website Helpdesk Module - provides a website interface for submitting requests by the users. This odoo website service desk system allows you to define rules to route incoming tickets to the right department, agents, and trigger actions. Read the Website Service Desk module guide for more information.

Odoo Helpdesk Support System Screenshots and Flow

Odoo Website Helpdesk Dashboard - Customer Ticket Support and Issue Management

customer support helpdesk system in odoo

Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display (New feature)

Summary - Overall Status of HelpDesk Customer Tickets Status and Reports

Click on Settings => User => Support User (Support Agent/Users Group)

Support User of this helpdesk support module

HelpDesk Team Configuration

You can add helpdesk team and assign to support user.

odoo website helpdesk support ticket and Issue management,add helpdesk team and assign to support user

Helpdesk Team Detail

Add Support User,Manage Team and Assign tickets.

Add SLA Policy to Resolve tickets faster.

Odoo Helpdesk Support Ticket, Add SLA policy tickets

List Ticket Stages.

Add Ticket Tags to track Tickets.

Add Ticket Activity Type.

Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)

Kanban View - Tickets with Status

Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement

List View - Tickets with Status

Odoo Service Desk, Customer tickets status (New, Pending, Progress, Resolved)

Form View - Detail page of Customer Ticket

Activity View - Tickets with Status

Manage customer tickets and see all tickets in the activity view

Calendar View - Tickets with Status

Manage customer tickets and see all tickets in the calendar view

Customer Support ticket in Odoo 13, Helpdesk in odoo apps download

Website Support Ticket Form

Customer can generate tickets with detail and document attachment

Website Support Ticket Form With Attachment Option

Website Support Ticket Attachment Configuration

Thanks Message- When ticket is created.

Customer Tickets in Portal/My Account

Customer Tickets List View

Customer Create Ticket Via Email

Customer Get Ticket Detail In Email

Website Chat Box for Sending Message

Customer and Support user can communicate in chatter message box with document attachment

Backend Chatter Box for Send Message

Support Manager reply in chat message box from backend

odoo module for Ticket Management System download

See Message sent by Customer and Attachments in Ticket Detail

Manage Customer Tickets Document Attachments

Support Manager Assign Tickets to => Support User

odoo helpdesk module, issue management odoo apps, Ticket Management in odoo

Support Manager(admin) can create task(Optional)

Manage Assign Support User for Assigned Ticket

Support Manager can create and send Invoice/Bills to customer for payment

ticket support system in odoo 14, Odoo15

Invoice/Bill Sample

Status of Customer Ticket - (New, Pending, In Progress, Solved)

Odoo Helpdesk and support ticket odoo module in odoo apps

Manage Timesheet for Support User/Support Manager

Timesheet and Customer Support Ticket Hours

Close Support ticket

Close Your Ticket

Filter your Closed ticket in Backend

filter your closed ticket in website helpdesk odoo

Add Customer Ratings

Add Your Rate and Comment

Thank you Page of Submit Rating

Show Rating in Backend

Manage Tickets Report

Odoo Helpdesk, multi branch support management in odoo

Report view in Bar Chart

Report view in Line Chart

Customer Heldpesk Support Ticket Management System in odoo

Report view in Pie Chart

Odoo Helpdesk dashboard. Support Ticket Management System in odoo apps

Print PDF Support Ticket Report

Odoo Website HelpDesk WorkFlow

helpdesk module for odoo 14, support ticket/support requests in odoo

For Technical help and support

business@axistechnolabs.com

For Skype support: Axis Technolabs

;

Additional information

SUPPORT EDITION	Community, Enterprise, Odoo.sh
SUPPORT VERSION	12.0, 13.0, 14.0, 15.0, 16.0

Import Multiple pricelist in odoo ,Import bulk pricelist in odoo using excel or csv file format , Import vendor pricelist,Import sale pricelist in odoo

Odoo Advance Website helpdesk support ticket and issue management module , Advance website helpdesk odoo app, All in one Advance website helpdesk solution , Create Sale Orders, purchase order, Invoices from Tickets